Capybara & Friends: Support

Found a problem, have a suggestion, or want to tell us which capybara is your favorite? Email us:

Email: [email protected]

Please include your device model (for example, iPhone 15 or Pixel 8), your OS version and what happened. That helps us find the cause faster. We usually reply within a few days.

The App is currently available in Traditional Chinese only; you are welcome to write to us in English.

FAQ

Where is my progress saved? On your device. Deleting the App deletes it, and it does not move to a new device.
Why are there ads? There are none during normal play. An ad plays only when a run ends and you choose to watch one to keep playing.
The ad won't play? Your connection may be unstable; try again in a moment. You can only keep playing after the ad finishes.
Don't want ad tracking? Turn off tracking or reset your advertising ID in your device settings. You can still watch ads to keep playing.